Shipping policy

IRONVY — Shipping Policy

Last updated: October 3, 2026

Thank you for shopping with IRONVY. Here is everything you need to know about how we process and deliver your order from ironvyofficial.com.

Processing and Delivery Times

  • Estimated processing time: 2–4 business days
  • Estimated delivery time: 8–15 business days after dispatch

Processing time is how long we need to prepare and dispatch your order. Delivery time starts once your order has shipped. Orders placed on weekends or public holidays are processed on the next business day. Delivery times are estimates and may vary by country and shipping method.

Shipping Rates

  • Standard shipping: [Rate / Free]
  • Free shipping: [Available on orders over [Amount] / TO BE CONFIRMED]

The exact shipping cost for your location is shown at checkout before you pay.

Where We Ship

We ship to [list of countries / "most countries worldwide" — TO BE CONFIRMED]. If we cannot deliver to your location, you will see this at checkout.

Order Tracking

Once your order has been dispatched, we will email you a confirmation with a tracking number and link. Tracking updates can take 24–72 hours to appear after dispatch.

Customs, Duties and Taxes

Orders shipped internationally may be subject to import duties, taxes or customs fees set by your country. [CHOOSE ONE: These charges are included in your order total at checkout. / These charges are the customer's responsibility and are not included in our prices.] Customs processing can add time to delivery.

Shipping Delays

We work with trusted international shipping partners. In some cases, deliveries may be delayed by customs processing, local postal issues or address problems.

  • An order is considered delayed if tracking shows no movement for an extended period after dispatch. If this happens, email us and we will look into it with the carrier.
  • Delivery times may vary by country and shipping method.
  • If a parcel is held at a local post office (for example because of an incorrect address or a missed delivery), you may need to collect it directly.

Correct Shipping Details

Please check that your name, address and phone number are accurate at checkout. We cannot be responsible for delays or losses caused by incorrect or incomplete details. If you need to change your address, email us as soon as possible. We can only update it before the order has been dispatched.

Lost, Damaged or Incorrect Orders

If your parcel is lost, arrives damaged or contains the wrong item, email us at support@ironvyofficial.com with your order number and, if relevant, photos of the product, packaging and shipping label. We will work with you and the carrier to arrange a replacement or refund. See our Returns & Refund Policy for details.

Contact Us

Questions about your delivery? Email support@ironvyofficial.com with your order number and we will be happy to help.