Return & Refund Policy

IRONVY — Returns & Refund Policy

Last updated: October 3, 2026

Our [XX]-Day Satisfaction Guarantee

We want you to feel confident every time you order from IRONVY. If you are not happy with your IRONVY Tart Cherry Extract Food Supplement, contact us within [XX] days of delivery and we will work with you to put it right, whether that is a refund, a replacement or an answer to your questions.

1. Eligibility

To be eligible for a refund under our Satisfaction Guarantee:

  • Your order must have been placed directly on ironvyofficial.com.
  • You must contact us within [XX] days of delivery.
  • Please include your order number and the email address used at checkout.
  • [CHOOSE ONE: The product must be unopened and in its original sealed packaging. / The product must be at least [XX]% unused and returned in its original bottle.]

2. What Is Not Covered

  • Orders placed through third-party retailers or marketplaces. Please contact the seller you bought from.
  • Requests made after the [XX]-day guarantee period.
  • Products that have been misused, damaged after delivery or tampered with.
  • [Optional: Free gifts or promotional items, which are not refunded separately.]

3. How to Request a Return or Refund

Step 1: Contact us. Email support@ironvyofficial.com with your order number, the reason for your request and, if relevant, a photo of the product.

Step 2: We review your request. We aim to reply within [2] business days with next steps. Please do not send anything back before we confirm in writing, as we may not be able to match unapproved returns to your order.

Step 3: Send the item back (if requested). We will give you the return address and instructions. We recommend a tracked service and keeping proof of postage. [CHOOSE ONE: Return shipping costs are the customer's responsibility. / We cover return shipping for approved returns.]

Step 4: Refund. Once your request is approved, or your return is received and checked, we will confirm your refund by email.

4. Refunds

  • Refunds are issued to your original payment method.
  • Please allow [5–10] business days for the refund to appear. Timing depends on your bank or payment provider.
  • Original shipping charges are [non-refundable / refunded in full] except where the item arrived damaged, defective or incorrect (see Section 5).
  • [Optional: A restocking fee of [X]% may apply to returns outside the guarantee period.]

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, has a faulty or broken seal, or is not what you ordered, email us within [X] days of delivery with your order number and clear photos of the product, packaging and shipping label. We will send a replacement or issue a full refund, including original shipping, at no cost to you.

6. Cancelling an Order

If you need to change or cancel an order, email us as soon as possible. We can usually cancel orders that have not yet been dispatched. Once an order has shipped, the returns process above applies.

7. Bundles and Multi-Buy Orders

[CHOOSE ONE: Bundles can be returned in full under this policy. / If you return part of a bundle, we will refund the items returned at the price you paid for them, and the bundle discount may be adjusted.]

8. Your Health and Safety

IRONVY is a food supplement and not a substitute for a varied diet or medical advice. If you experience any unwanted reaction, stop use and speak to a doctor or pharmacist. Please also let us know at support@ironvyofficial.com so that we can look into it. If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to a healthcare professional before use.

9. Your Legal Rights

This policy does not affect your statutory rights. Depending on where you live, you may have a legal right to cancel an online order within [14] days of receiving it. Under UK and EU rules, sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once the seal has been broken after delivery. Products that are faulty or not as described are always covered by your legal rights.

10. Changes to This Policy

We may update this policy from time to time. The version on this page at the time you place your order applies to that order.

Contact Us

Questions about a return or refund? Email us at support@ironvyofficial.com and we will be happy to help.